Bookings are recommended to avoid disappointment. Our professional customer service team is available to assist with the spa treatment best suited for your needs. Feel free to phone us for suggestions or ideas that will enhance your spa experience. Bookings can be made directly over the telephone or alternatively, you may email us with requests. A deposit of $50.00 per service is required to secure your booking. For those who choose not to book, we cannot guarantee your required date or time.

Bookings - Daylesford/Hepburn Springs

email: relax@hepburnspa.com.au

Phone: (03) 5348 8888

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PAYMENT
We accept cash, visa, mastercard, american express and eftpos.

ARRIVAL DETAILS
To enjoy the full value of your spa experience with us, we suggest that you arrive 30 minutes prior to your appointment time. This allows you to leisurely enjoy your check in, enjoy a refreshment, shower and change (if required) after completing your treatment form.

RUNNING LATE?
Arriving late will unfortunately lessen your treatment time. We sincerely regret keeping any client waiting; therefore we need to adhere to all booking times. This ensures our therapists are ready for your appointment.

NEED TO CANCEL YOUR BOOKING?
Due to client requests for services we require a minimum of 24 hours notice for a cancellation as we reserve your therapist exclusively for your booking. All booking deposits are refunded in full to you, if the appropriate time of cancellation is given. Booking deposits can be transferred to another date or taken in the form of a gift voucher. If notice is not provided, your deposit will be forfeited.

ATTIRE DURING YOUR TREATMENT
Our primary concern is your total relaxation. Our body treatments will be more comfortable for you without clothing. Our professional therapists are trained to drape towels to ensure your complete privacy and comfort. We also provide disposable spawear should you prefer.

SPA ETIQUETTE
To ensure that all clients enjoy a relaxing and stress free time with us, we respectfully request that noise is kept to a minimum. Mobile phones, pagers and any other electronic devices are not suitable to our environment. Please turn off your phones/pagers before entering the premises. We appreciate your co-operation in assisting us to maintain the harmony of our Spa.

WHAT TO WEAR
Loose comfortable clothing is recommended; sarong, robe and scuffs are suggested items to bring. All public facilities are unisex and swimsuits are required to be worn. Separate Male and Female change rooms are available with toilet and shower facilities. Please avoid using deodorant or moisturizers before your treatment. Please do not bring valuables with you. Management cannot accept responsibility for lost items.

TOWELS / ROBES
Towels for public facilities and robes can be hired on the day. Please ask and pay your hire fee of $20.00, which is fully refunded upon return of all items. Complimentary robes are provided to all clients who book spa packages with us.

SPECIAL HEALTH CONSIDERATIONS
To ensure your maximum health, safety and comfort we ask that you fill out a personal health history form. This also allows our therapists to give you the most beneficial and personalized treatment. Clients who are pregnant, have high or low blood pressure, a heart condition or any other serious medical concerns are advised to consult their doctor before making any bookings and before using the spa’s facilities.

GENERAL INFORMATION
An adult must accompany children under 16 years of age all times. We recommend that clients with chemically treated hair wear a bathing cap. They can be purchased at reception prior to entering the Spa. Alcohol and/or drugs is a contraindication to water and tactile therapies, therefore you must refrain from these prior to any of your treatments. We are strictly a non-smoking environment; you cannot smoke on the premises. We reserve the right to refuse entry to any client not adhereing to these rules.

If you have a preference for a male or female therapist, please advise our reception team at time of booking.

Please note that all treatments are being provided at our Wellness Retreat due to renovations of the main Bathhouse building - pools and sauna are not available. Clients will be transferred by Chauffeur from our main reception to the Wellness Retreat (2 minutes away) and return.

RETAIL THERAPY
We have a selected line of retail products for you to choose from. Products used in treatments are available to purchase, take the time to browse in our reception area.