Guidelines

1. Privacy

Your privacy has always been important to us. This document explains the types of information we collect from our clients, and how we use that information. It also provides details about your privacy rights and our obligations to you under the Privacy Act 1988(Commonwealth). More detailed information can be obtained by requesting a copy of our privacy policy, entitled Hepburn Spa Privacy Policy

2. Collection of your information

Personal information is any information about you that identifies you or by which your identity can be reasonably determined. This includes that information taken over the phone regarding booking deposits, credit card details, and booking enquiries received online through email and electronic transmission.

3. Use and disclosure of your personal information

Collecting your personal and sensitive information is essential for Hepburn Spa to be able to conduct its business of providing health and beauty products and services.
We will use your information only for the purposes of providing our products and services to you and only for another reasonable purpose if it is directly related to the provision of our services. By collecting your information we can :
· Assess and ensure you are suitable for particular tactile treatments and to access hydrotherapy treatments without having adverse side effects;
· Provide continuity of service;
· Secure future bookings

4. Consent and confidentiality

Hepburn Spa will continue to treat your confidential information responsibly and ethically as we have always done so.You are not obliged to provide any details to us. However, failure to do so will result in us being unable to provide the services to you. We need to assess you to ensure that you are suitable for the particular treatment you may require. However, wherever it is lawful or practical to do so, we may offer you the opportunity to deal with us anonymously.

5. How you can gain access to your personal, health and sensitive information.

You can request access to your information. Further, if you believe that any information we have about you is incorrect or out of date, you may request that we correct that information.
Your request is however subject to several exceptions allowable by law. If we deny you access to your information we will provide reasons to you.

To request access to your details, or any information, you may write to us, telephone us, call into our office, or contact us online and request:
(1) a copy of our Hepburn Spa Privacy Policy; and /or
(2) a form requesting access to, or correction of, your information.
A fee will be charged, but will of course be reimbursed if your request is denied.

6. How you can contact us?

Telephone : (03) 5348 8888
Address : Privacy Officer-Hepburn Spa

PO Box 93
HEPBURN SPRINGS VIC. 3461
Email : relax@hepburnspa.com.au

7. What you can do if you are not satisfied with our response.

If you are not satisfied with our response to any of your requests or compaints you can refer your complaint to the Federal Privacy Commission.

Telephone: 1300 363 992
Address: Director of Complaints
Office of the Federal Privacy Commission
GPO Box 5218
Sydney NSW 1042

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